Ordering Information
ORDERING
Simply browse the catalogue adding the required items to your cart. When you have finished shopping click on 'your details' on the cart page. Here you can register if you are a first time user or login if you are revisiting.
VOUCHERS
We are currently automating this process, but in the meantime....If you are paying through Paypal drop us a quick mail after you have paid giving your voucher number and we'll refund the discount. If you are paying by cheque just take the discount off on the total before postage.
SIZING
The prices for all tapes, fabric etc is per metre. it is fine to order less than this just use 0.25, 0.5 etc in the quantity box.
We do not charge counting fees.
All measurements are approximate, if your project requires very precise measurements please mail us with the details and we will do our best to match it.
The metric sizings are closest to the actual size of our finished steels and spiral wires.
PATTERNS
We can order in any sewing patterns from these companies
Folkwear
Laughing Moon
Truly Victorian
Past Patterns
Mantua Maker
Reconstructing History
Kwiksew Patterns
McCall's
Butterick
Vogue
Simplicity Patterns
Please mail us with pattern numbers and sizes.
PAYMENT
We can accept payment through Paypal, cheques (UK only), postal orders NoChex and bank transfer payment (BACS). Having filled your cart and gone through the checkout you will be given a chance to indicate your preferred method of payment.
All payments should be made in GBP (Sterling) only as we are based in the UK.
We will mail you upon receipt of your order and and again on the day of dispatch.
Please, please, please do not email us your credit card details, this is unsafe and we have no way of processing cards manually!
If you want to order through our old system whereby you send us the details of your order and we then invoice you, please do. We know it's nice to have a little human contact in this electronic world.
DELIVERY
Most orders paid for electronically are sent within 48 hours. Orders paid for by cheque or Paypal echeque are sent about 7 days later to allow for clearance.
Most items delivered within the UK are sent first class Royal Mail or Standard Parcels. If you ever require items urgently please mail us and we will arrange Special Delivery or courier dispatch.
If you have not received your order within a few days do give your local sorting office a ring as the post office don't always leave a card letting you know that they have a parcel for you. If you have not received it after 7 days let us know and we'll investigate for you.
Orders sent outside the UK are posted using Air Mail or courier depending on