ORDERINGSimply browse the catalogue adding the required items to your cart. You can register if you are a first time user or login if you are revisiting, or simply shop as a welcome guest.
DISCOUNT VOUCHERSThese are allocated to your personal account after your order has been dispatched.
SAMPLESWe will send up to five fabric/boning samples free of charge to UK addresses just mail us with a list of your requirements and your mailing address. Please don't ask for whole products (i.e busks) as we can't afford to sample these.
If you are outside the UK we have to make a nominal charge for postage, just mail us for details.
You will find full boning or fabric sample packs for sale in our shop.
SIZINGWe do not charge counting fees.
All measurements are approximate, if your project requires very precise measurements please mail us with the details and we will do our best to match it.
The metric sizings are closest to the actual size of our finished steels and spiral wires.
If you buy more than one metre of boning, fabric or tape you will be sent a continuous piece wherever possible.
PATTERNSWe stock patterns from the following companies and can order in others
- Truly Victorian
- Mantua maker
- Reconstructing History
- Costumes by Lynn McMasters
- Ageless patterns
- Laughing Moon
- Truly Victorian
- Past Patterns
PAYMENTWe can accept card payment, PayPal, cheques (UK only), postal orders and bank transfer payment (BACS). Having filled your cart and gone through the checkout you will be given a chance to indicate your preferred method of payment.
Cheques and postal orders should be made payable to Vena Cava Design.
All payments should be made in GBP (Sterling) only as we are based in the UK.
If paying by BACS please check if you bank or an intermediary makes any charges.
We will mail you upon receipt of your order and and again on the day of dispatch.
Please, please, please do not email us your credit card details, this is unsafe and we have no way of processing cards manually!
VATAll of the prices on the site include UK VAT at a rate of 20%. Our VAT Number is 970267606.
EU customer who are registered for VAT can receive their order VAT free by adding their own VAT number on registration.
Customers outside the EU will automatically pay the total without VAT saving about 1/6th of the cost.
DELIVERYMost orders paid for through PayPal or by bank transfer are sent within 2-3 working days. Orders paid for by cheque or PayPal-echeque are sent about 7 days later to allow for clearance.
If your order is urgent please mail us!
UK ordersMost items delivered within the UK are sent first class Royal Mail. If you ever require items urgently please choose the Special Delivery option.
If you have not received your order within a few days do give your local delivery office a ring as the post office don't always leave a card letting you know that they have a parcel for you. If you have not received it after 7 days let us know and we'll investigate for you.
Outside UKAir Mail normally takes 3-5 working days but can take 2 weeks+ so please be patient.
Orders sent outside the UK are posted using Air Mail or courier depending on weight.
Orders to Italy should be send insured if possible due to the high number of parcels lost here. You are advised to use our Signed for options. If you do not choose this option we cannot be held responsible for parcels lost by the Italian postal service.
NB We reserve the right to levy a further delivery charge on orders of fabric over 5m when delivered outside the UK. Mail us if you'd like a quote.
RETURNSIf, in the unlikely event that you are dissatisfied with any of the goods you receive, please return them in clean and merchantable condition within 14 days of receipt, and we will issue a refund.
We comply with the distance selling regulations.
Please note that due to copyright considerations, patterns and videos will only be considered for refund if they are faulty.
This does not affect your statutory rights.
NBAll sizes quoted are approximate, do contact us if you require components for a project where sizing accuracy is paramount!
Vena Cava Design
PO BOX 3597, POOLE, BH14 9ZL, UK