Vena Cava Design

9/11 We can now accept credit and debit card payments again, thanks for your patience.



As of 1 July 2021, items imported to the EU with a value of €22 or less will no longer be exempt from VAT. This means that all goods sent directly from GB to consumers in the EU, will be subject to the local rate of VAT in your country.
Full detail can be seen here https://www.venacavadesign.co.uk/article.php/10/ordering_information

vena cava design

Ordering Information

ORDERING

Simply browse the catalogue adding the required items to your cart. You can register if you are a first time user or login if you are revisiting, or simply shop as a welcome guest.

SIZING

We do not charge counting fees.
All measurements are approximate, if your project requires very precise measurements please mail us with the details and we will do our best to match it.
The metric sizings are closest to the actual size of our finished steels and spiral wires.
If you buy more than one metre of boning, fabric or tape you will be sent a continuous piece wherever possible.
 

PATTERNS

We stock patterns from the following companies and can order in others
  • Truly Victorian
  • Mantua maker
  • Sense and Sensibility
  • Kwiksew
  • McCall’s
  • Butterick
  • Vogue
  • Simplicity
  • Elan
  • Costumes by Lynn McMasters
  • J P Ryan
  • Folkwear 
  • Laughing Moon
  • Truly Victorian 
Please mail us with pattern numbers and sizes.
 

PAYMENT

We can accept card payment,  PayPal, cheques (UK only), postal orders and bank transfer payment (BACS). Having filled your cart and gone through the checkout you will be given a chance to indicate your preferred method of payment.
 
Cheques and postal orders should be made payable to Vena Cava Design.

All bank/cheque payments should be made in GBP (Sterling) only as we are based in the UK. However if you would like to pay in USD  or EUROS by bank transfer this can now be facilitated through Transferwise, just mail us when you have your order completed and we will send you details.

If paying by BACS (bank transfer) please check if you bank or an intermediary makes any charges.

We will mail you upon receipt of your order and and again on the day of dispatch. 

Please, please, please do not email us your credit card details, this is unsafe and we have no way of processing cards manually!
 

VAT

All of the prices on the site include UK VAT at a rate of 20%, this only applies to UK customers. Our VAT Number is 970267606.

EU customers no longer pay UK VAT on orders.
As of 1 July 2021, items imported to the EU with a value of €22 or less will no longer be exempt from VAT. This means that all goods sent directly from GB to consumers in the EU,  will be subject to the local rate of VAT in your  country.

EU VAT & Customs Duties

  • Customs clearance charges and fees may be payable on items/goods (excluding personal correspondence) entering the destination country including  the EU from the UK. These depend on the contents’ value. You will not receive your order until fees have been paid
  • Orders up to €150 may be subject to your own the VAT rate of your own country and a clearance fee.
  • Orders over €15o may be subject to VAT, customs duties and a customs clearance fee.
  • The levels and thresholds of charges vary from country to country. See guidance from the European Commission.

 

DELIVERY

Most orders paid for through credit Card, PayPal or by bank transfer are sent within 1-3 working days. Orders paid for by cheque or PayPal-echeque are sent about 7 days later to allow for clearance.

If your order is urgent please mail us!
 

UK orders

Most items delivered within the UKare sent via Royal Mail, large or unwieldy parcels may be sent by courier. If you ever require items urgently please choose the Special Delivery option. Your tracking number will be sent directly from Royal Mail, if you do not receive this please check your junk folder, they do sometimes end up there.
 
If you have not received your order within a few days do give your local delivery office a ring as the post office don't always leave a card letting you know that they have a parcel for you. If you have not received it after 7 days let us know and we'll investigate for you.

Outside UK

Air Mail normally takes 3-5 working days but can take 2 weeks+ so please be patient.
 
Orders sent outside the UK are posted using Air Mail or courier depending on weight.
 
Orders to Italy should be send insured if possible due to the high number of parcels lost here. You are advised to use our Signed for options. If you do not choose this option we cannot be held responsible for parcels lost by the Italian postal service.

NB We reserve the right to levy a further delivery charge on orders of fabric over 5m when delivered outside the UK. Mail us if you'd like a quote.

RETURNS

If, in the unlikely event that you are dissatisfied with any of the goods you receive, please return them in clean and merchantable condition within 30 days of receipt, and we will issue a refund.

UK CUSTOMERS ONLY We now offer free tracked returns, if you need to send something back email us and we'll send you a link.

We comply with the distance selling regulations.

Please note that due to copyright considerations, patterns and videos will only be considered for refund if they are faulty.

This does not affect your statutory rights.

NB 

All sizes quoted are approximate, do contact us if you require components for a project where sizing accuracy is paramount!

mail(at)venacavadesign.co.uk


OFFICE - Vena Cava Design 151, BH14 9EP  UK

We are unable to deal with telephone enquiries, sorry.