DELIVERYMost orders paid for by Credit/Debt Card or through PayPal or by BACS bank transfer are packed and sent within 1-3 working days. Orders paid for by cheque are sent about 7 days later to allow for clearance.
Tracked 24 and Tracked 48 refer to the speed Royal Mail will deliver, not our processing time.
If your order is urgent please, please mail us, we know what it’s like working to deadlines. In addition you may want to choose a tracked postal service (standard Air Mail is not tracked).
If you have chosen a Tracked service the number will be sent to you in a separate tracking email from our dispatch notice. This tracking email will be from Royal Mail, if you don't receive it please check your Spam first.
Monitoring tracking is your responsibility, if you do not receive a tracking number with 48 hours of posting please check your junk folder if it is not there do email us requesting one. If the parcel is subsequently returned to us due to non-collection we will have to charge to re-send.
We post Monday, Tuesday, Thursday and Friday only. We are closed weekends and Wednesdays.
POSTAGE AND PACKING OPTIONS
UKRoyal Mail Tracked 24 (One day) or 48 (2 day) not guaranteed but 95%+.
- Fully Tracked and insured
- Email notification
- Free Redelivery
- Safe Place -let us know when you order
Once dispatched Royal Mail will email you with a tracking number, please check your Spam if you don't find this in your Inbox!
For urgent orders we offer next day delivery using Royal Mail or courier services. We do need to receive urgent orders by 10.30am to guarantee same day dispatch.
We offer next day delivery whenever this is possible.
EUROPE and REST OF WORLDEuropean customers can us Air Mail Tracked, customers in the rest of the world can choose a standard (unsigned/tracked) Air Mail service or Tracked. The tracked for option does allow your order to be tracked until it leaves the UK and may need a signature on delivery.
The items we sell have a very great variation in weight. We estimate the costs of sending outside Europe, once weighed and packed if the postage is much less we always refund this
If you require courier service for urgent deliveries please mail us, we can call on a number of couriers and can offer next day whenever possible.
Heavy or valuable parcels may be sent by courier, if one courier firm is particularly poor at delivering to your area please advise us at the time of ordering. You can also tell us of any delivery details such as access codes.
Most parcels are sent Royal Mail Air Mail. If you would prefer your order to be sent by a different courier which may incur a further charge. Please email us if you'd prefer this option.
Orders to the Russian Federation can only be sent using signed for services due to the high rate of parcel loss. In addition, orders over 2Kg to the Russian Federation can only be sent to Commercial addresses and will incur a surcharge. If you'd like a quote please mail us.
NB We reserve the right to levy a further delivery charge on orders of fabric over 5m and some of the heavier boning when delivered outside the UK. Mail us if you'd like a quote.
Our shipping rates are an estimate based on value, if you order is much cheaper to send than the amount you pay we will issue a refund for the overpayment.
Please check your delivery address carefully, these are automatically applied to your postage label. We cannot be held responsible for mistakes to this.
UKIf you have not received your order within a few days do give your local delivery office a ring as the post office don't always leave a card letting you know that they have a parcel for you. If you have not received it after 7 days let us know and we'll investigate for you.
EUROPE and REST OF WORLDPlease allow 21 working days for receipt, Air Mail rates of delivery vary wildly. The speed of arrival is dependent on your own national postage service and all non EU orders may be subject to your own country’s customs inspection and charge.
(All include UK VAT where applicable)
|Order Value (Net Price/before VAT)
||TRACKED 24||TRACKED 48||Special Delivery/Courier|
|£0.00 - £25.00||£5.64||£4.51||£9.88|
EUROPE POSTAGE RATES
|Order Value||Air Mail Tracked|
|£0.00 - £8.33||£11.60|
|£8.34 - £16.66
|£16.67 - £24.99||£13.42|
|£25 - £37.49
|£37.50 - 49.99
|£49.99 - £58.33
|£58.33 - £82.50
|£82.50 - £104.17
|£104.17 - £125.00
|£125 - £333.33
NORTH AMERICA, SOUTH AMERICA, AFRICA, AUSTRALASIA
|Order Value||Air Mail (NOT TRACKED)||Air Mail Tracked||USA (NOT TRACKED)||USA (TRACKED)|
|£0.00 - £9.99||£5.62||£10.88||£8.37||£12.73|
|£10.00 - £14.99||£7.78||£15.00||£10.53||£15.75|
|£15.00 - £19.99||£9.93||£16.03||£12.99||£18.38|
|£20.00 - £24.99||£12.08||£17.07||£14.83||£19.87|
|£25.00 - £29.99||£13.16||£18.09||£15.91||£20.84|
|£30.00 - £34.99||£14.23||£20.15||£16.98||£23.45|
|£35.00 - £39.99||£15.32||£20.56||£18.07||£25.45|
|£40.00 - £44.99||£16.39||£22.21||£19.14||£27.53|
|£45.00 - £54.99||£18.00||£23.24||£19.47||£28.89|
|£55.00 - £59.99||£19.17||£24.27||£19.99||£33.00|
|£60.00 - £64.99||£19.62||£27.36||£20.75||£38.00|
|£65.00 - £69.99||£21.72||£27.36||£23.35||£38.00|
|£70.00 - £74.99||£23.93||£29.42||£26.80||£43.00|
|£75.00 - £79.99||£27.15||£34.57||£29.99||£43.00|
|£80.00 - £84.99||£30.29||£34.03||£33.14||£48.00|
|£85.00 - £94.99||£33.61||£37.21||£36.36||£48.00|
|£95.00 - £99.99||£37.36||£42.21||£40.11||£53.00|
|£100.00 - £149.99||£43.36||£47.82||£46.05||£58.00|
|£150.00 - £199.99||£59.44||£66.52||£61.44||£63.00|
|£200.00 - £249.99||£59.44||£66.52||£61.44||£68.00|
|£250.00 - £299.99||£64.38||£66.52||£66.93||£73.00|
|£300.00 - £1500.00||£86.08||£87.12||£88.08||£92.00|