Vena Cava Design



As of 1 July 2021, items imported to the EU with a value of €22 or less will no longer be exempt from VAT.
This means that all goods sent directly from GB to consumers in the EU, will be subject to the local rate of VAT in your country.

Full detail can be seen here https://www.venacavadesign.co.uk/article.php/10/ordering_information






vena cava design

Delivery Information

DELIVERY

Most orders paid for by Credit/Debt Card or through PayPal or by BACS bank transfer are packed and sent within 1-3 working days. Orders paid for by cheque are sent about 7 days later to allow for clearance.

Tracked 24 and Tracked 48 refer to the speed Royal Mail will deliver, not our processing time.

If your order is urgent please,  please mail us, we know what itís like working to deadlines. In addition you may want to choose a tracked postal service  (standard Air Mail is not tracked). 

If you have chosen a Tracked service the number will be sent to you in a separate tracking  email from our dispatch notice. This tracking email will be from Royal Mail, if you don't receive it please check your Spam first. 

We post Monday to Friday only, we need weekends off too :-)

POSTAGE AND PACKING OPTIONS

UK

Royal Mail Tracked 24 (One day) or 48 (2 day) not guaranteed but 95%+.
-Fully Tracked and insured
-Email notification
-Free Redelivery
-Safe Place -let us know when you order

For a little extra reassurance you can choose  Signed for.

Once dispatched Royal Mail will email you with a tracking number, please check your Spam if you don't find this in your Inbox!

For urgent orders we offer next day delivery using Royal Mail or courier services. We do need to receive urgent orders by 10.30am to guarantee same day dispatch.
We offer next day delivery whenever this is possible.

EUROPE and REST OF WORLD

European customers can use  Air Mail Tracked, customers in the rest of the world can choose a standard (unsigned/tracked) Air Mail service or Tracked. The tracked for option does allow  your order to be tracked until it leaves the UK and may need a signature on delivery.

The items we sell have a very great variation in weight. We estimate the costs of sending outside Europe, once weighed and packed if the postage is much less we always refund this. 

If you require courier service for urgent deliveries please mail us, we can call on a number of couriers and can offer next day whenever possible.

Heavy or valuable  parcels may be sent by courier, if one courier firm is particularly poor at delivering to your area please advise us at the time of ordering. You can also tell us of any delivery details such as access codes.

The weight limit for Air Mail is 2Kg, orders over this weight are often sent in 2 parcels. They will have 1 of 2 or 2 of 2 written on the outside. If you would prefer your order to be sent one package it will have to be set by courier which may incur a further charge. Please email us if you'd prefer this option.

Orders to Italy should be sent insured if possible due to the high number that fail to arrive there. You are advised to use our  Air Mail Tracked  option. If you do not choose this option we cannot be held responsible for parcels lost by these postal services.
 
Orders to the Russian Federation and South Africa  can only be sent using signed for services due to the high rate of parcel loss. In addition, orders over 2Kg to the Russian Federation can only be sent to Commercial addresses and will incur a surcharge. If you'd like a quote please mail us.

NB We reserve the right to levy a further delivery charge on orders of fabric over 5m and some of the heavier boning when delivered outside the UK. Mail us if you'd like a quote.
Our shipping rates are an estimate based on value, if you order is much cheaper to send than the amount you pay we will issue a refund for the overpayment.
 

NON-DELIVERY


UK

If you have not received your order within a few days do give your local delivery office a ring as the post office don't always leave a card letting you know that they have a parcel for you. If you have not received it after 7 days let us know and we'll investigate for you.

EUROPE and REST OF WORLD

Please allow 14 working days for receipt, Air Mail rates of delivery vary wildly. The speed of arrival is dependent on your own national postage service and all non EU orders may be subject to your own countryís customs inspection and charge.

DELIVERY CHARGES

(All include UK VAT where applicable)

UK POSTAGE and PACKING RATES


Order Value TRACKED 24 TRACKED 48 Special Delivery/Courier
£0.00 - £25.00 £5.47 £4.24 £9.88
£25.01- £80.00 £6.64 £5.32 £15.86
£80.01+ FREE FREE £15.86


EUROPE POSTAGE RATES


Order Value
Air Mail Tracked



£0.00 - £16.66
£13.81
£16.66 - £24.99
£14.90
£24.99 - £37.94
£16.00
£37.19 - £49.99

£17.20
£49.99 - £58.33

£18.28
£58.33 - £66.66

£20.29
£66.66 - £74.17

£22.79
£74.17 - £82.50

£23.58
£82.50 - £104.17

£28.02
£104.17 - £125

£28.02
£125 - £333.33

31.78
over £333.33

6.00


NORTH AMERICA, SOUTH AMERICA, AFRICA, AUSTRALASIA


Order Value Air Mail (NOT TRACKED) Air Mail Tracked USA (NOT TRACKED) USA (TRACKED)
£0.00 - £9.99 £5.62 £10.88 £8.37 £12.73
£10.00 - £14.99 £7.78 £15.00 £10.53 £15.75
£15.00 - £19.99 £9.93 £16.03 £12.99 £18.38
£20.00 - £24.99 £12.08 £17.07 £14.83 £19.87
£25.00 - £29.99 £13.16 £18.09 £15.91 £20.84
£30.00 - £34.99 £14.23 £20.15 £16.98 £23.45
£35.00 - £39.99 £15.32 £20.56 £18.07 £25.45
£40.00 - £44.99 £16.39 £22.21 £19.14 £27.53
£45.00 - £54.99 £18.00 £23.24 £19.47 £28.89
£55.00 - £59.99 £19.17 £24.27 £19.99 £33.00
£60.00 - £64.99 £19.62 £27.36 £20.75 £38.00
£65.00 - £69.99 £21.72 £27.36 £23.35 £38.00
£70.00 - £74.99 £23.93 £29.42 £26.80 £43.00
£75.00 - £79.99 £27.15 £34.57 £29.99 £43.00
£80.00 - £84.99 £30.29 £34.03 £33.14 £48.00
£85.00 - £94.99 £33.61 £37.21 £36.36 £48.00
£95.00 - £99.99 £37.36 £42.21 £40.11 £53.00
£100.00 - £149.99 £43.36 £47.82 £46.05 £58.00
£150.00 - £199.99 £59.44 £66.52 £61.44 £63.00
£200.00 - £249.99 £59.44 £66.52 £61.44 £68.00
£250.00 - £299.99 £64.38 £66.52 £66.93 £73.00
£300.00 - £1500.00 £86.08 £87.12 £88.08 £92.00