Introduction
To process your order and deal with any enquiries, we need
to ask for, store and use some personal information. This Privacy Policy
explains what information we need, why we need it, who we share it with and how
long we keep it for. It also explains our use of Cookies.
Browsing, added items to basket, started but not completed checkout
We use a temporary cookie to remember who you are as you
browse around the site and add items to the basket. We store your IP address in
an encrypted form that we cannot decrypt. We store the items in your basket. If you start checkout we store the personal
information you enter.
All this information is kept in a separate part of the
system that we cannot readily access and is automatically deleted after 48
hours. The information is kept for this period to allow you to return to the
website later to complete your order.If you choose to block our cookies in your web browser, you will not be able to order online. There is no alternative ordering system
available.
Completed orders
We store all the information you entered on our website
during the checkout process, along with your IP address. We do not store your
credit/debit card details as these are entered on Realex’s or PayPal’s system which
is detailed in the third parties section below.
If you contact us about your order, we may also store brief
notes with your order regarding the outcome of this communication, to allow us to
allow us to action whatever is agreed.
All this information is stored indefinitely. If you have
created an account this will allow you to log into your account and check all
previous orders and other details whenever you want. If you have not crested an
account, this will allow us to respond to queries about past orders at any
time.
If you opt in to receiving our promotional emails we will
use your email address and other details to send you promotional emails. You
may opt out of these by clicking the links contained in the emails, by replying
to one of the emails with "unsubscribe” as the subject, or by logging into your
account and changing the relevant options. If you have any difficulty
unsubscribing, please contact us by email and we will take care of this for
you.
Email correspondence
If you email us about your order, account, or any other
matter, we will retain this email correspondence indefinitely, unless you ask
us to delete it. We regularly receive enquiries regarding orders from several
years ago so there are good business reasons for us to keep this information.
As noted above, we may also record brief notes about the
outcome of the email correspondence with your order to allow us to action
whatever we have agreed.
Information shared with third parties
If you pay online by credit or debit card we share your
name, billing address, email address and total order value with our card processing
gateway, Stripe. They use this along with
the card details you enter on their system to authorise your card payment and
for fraud prevention. Stripe’s privacy policy is available at https://stripe.com/en-gb/privacy
If you pay online by PayPal we share your name, billing
address, email address and total order value with PayPal. They use this along
with the you enter on their system to authorise your payment and for fraud
prevention. PayPal’s privacy policy is available at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
If your order is delivered by Royal Mail, we share your
name, delivery address, email address, mobile phone number (if entered) and
safe place request (if entered) with them. This is to allow them to deliver
your parcel and provide tracking information and updates for you. Royal Mail’s
privacy policy is available at https://www.royalmail.com/privacy-policy
If you sign up to our emailing list we will share your name and email address with Brevo to manage our mailing list and send you marketing emails. You can unsubscribe from our emails by clicking the link in one of the emails or changing option in your account on our website. Brevo's privacy policy is available at https://www.brevo.com/legal/privacypolicy/
We
use Google reCaptcha to verify that you are a human when you contacting us via the website. This uses
a temporary cookie but does not collect or use any personal information. Google’s
general privacy policy is available here https://policies.google.com/privacy?hl=en
Where we store your personal information
All the personal data we hold is stored in the United
Kingdom. Our web server is in a secure data centre in Hemel Hempstead. Backups
are stored on a backup system in secure data centre in London Docklands. Emails
and paperwork are stored in our offices in Poole.
Cookies
We use cookies to remember who you are as you browse around
the website, add items to your basket, progress through checkout and access
your account. These just contain a unique random identification code and do not
contain any personal information. They are automatically deleted after 48
hours. If you block our cookies in your web browser, you will not be able to
order online or use many other website features. There is no alternative
ordering system available.
We
use Google reCaptcha to verify that you are a human when you contact us via the website. If you wish to block access to Google reCaptcha cookies in your web
browser you will not be able to contact us via the website, however you can still contact us by email to sales@venacavadesign.co.uk.
Accessing, correcting, and deleting your personal information
If you have created an account, you can access most of the
personal information we hold by logging into your account and checking the
various sections. You can also correct and update your details there.If you have not created an account or wish to obtain the
full personal information we hold, please email us at privacy@venacavadesign.co.uk. We
will gather the information and send it as PDF files by email within 30 days of
your request. There will be no charge for this.
If having received this full information you require any
corrections, please email us again at privacy@venacavadesign.co.uk. We
will carry out the requested changes and send you the corrected parts only as
PDF files by email within 30 days of your request. There will be no charge for
this.
If you wish to have all your personal information deleted
from our systems, please email us at privacy@venacavadesign.co.uk. We
will carry out the requested deletions and confirm by email within 30 days of
your request. There will be no charge for this.
If you wish to find out what personal information any of the
third parties mentioned above hold about you, request corrections or deletion,
please refer to their privacy policies and contact them as appropriate.We
cannot act on your behalf as they will only accept your request directly from
you.
Questions?
If you have any questions or require any clarification or
further details regarding our privacy policy or our handling of your personal
information, please email us at privacy@venacavadesign.co.uk.
We will respond as soon as possible but please allow us up to 30 days.